Dhgate tracking epacket full#

In the second kind, if you aren’t in need of the product urgently, you can let the seller resend a new one.

Dhgate tracking epacket full#

For such products, there are two common and reasonable solutions: the first kind, according to the actual situation, you can negotiate with sellers about the refund amount: full refund or partial refund. In a word, it is inadvisable to return back low-value products to China. These sellers are irresponsible as they don’t want to tackle the problem from the bottom of their hearts. You may encounter such a situation as the below picture shows: some sellers may require you to return the low-value products back to China and you should be responsible for the high shipping fee, which is usually higher than the product value. Hence, for such products, a good seller will refund you directly or resend products to you. Besides, the shipping and customs clearance will take a long time. Then they will arrange the refund after you return the products back at their requirement.īut if you just buy some low-value products like 20 bottles of nail polish with a $2.5 unit price, it is impossible for you to return the goods back to China because of the high shipping fee. After sellers receive the item, they will arrange a refund.įor example, you buy 10 Xiaomi mobile phones from China, but sellers send you the wrong ones. But if the item has a high value, you may need to return the product back to China or the seller’s warehouse in your local country. Generally, if you encounter the above problems, responsible sellers will refund you directly to avoid disputes or bad reviews. The delivery time is beyond the promised time.

Packages being damaged during the transit.

The actual item is not the same as described in the product listing.

Generally, the reason for applying for a refund can be summarized into 5 types. It’s hard to get refunds for unsatisfactory products, damaged packages, or the delivery time beyond the promised time. Therefore, as buyers, you should maintain abundant evidence to prove that sellers should be responsible for the problem, including the chatting records, videos about unpacking the box, relevant pictures of the defective item, etc.

Sometimes, both sellers and buyers are unsatisfied with the judgment result. As DHgate is not the party involved and they judge who should be responsible for the problem just according to the evidence provided by sellers and buyers. Then they will request DHgate to mediate in the dispute.

Moreover, many Alibaba suppliers just regard DHgate or Aliexpress as extra channels to clean up inventory, so they don’t care too much about the after-sale service of these two platforms.īuyers often encounter such problems: the dispute between them and sellers cannot be tackled by themselves. For such sellers, they won’t pay much attention to after-sale service, either. They will remove the products from their e-commerce store immediately when the products become unpopular. In addition, some sellers just want to make quick money by selling hot-selling products. Generally, for such online stores, they couldn’t provide good after-sale service. They display many different kinds of products on their online store. Hence, they can’t respond to the buyers’ questions timely.īesides, there is another type of supplier, whose e-commerce store is like an online grocery shop. In fact, such a phenomenon indeed exists.Īs many small or individual sellers set up e-commerce stores on DHgate, there may be just one person running the store and completing the whole process including arranging shipment, after-sale service, etc. But sellers answer their questions after several days or don’t give any reply. Many buyers will inquire the sellers immediately if they don’t receive the package or the actual item is not the same as the description in the product listing.